Upon booking with AJS Corporate Relocations, you are deemed to have read in full and accepted the
following Terms and Conditions:
Enquiries can be made via email to info@ajsrelocations.com or by calling 08000014064. ID must be
given at time of check-in in the form of a valid passport & Driving License (ID with proof of address).
Guests should use the booking confirmation invoice email as a receipt of payment and confirmation
of the booking made with AJS Corporate Relocations.

1. Booking & Payment Procedure
Full payment is due in advance of occupation this will be taken on day of booking. Credit card details
will be held on file to cover any damages or other costs. Upon receipt of payment we will send you
written confirmation of your booking by email. You may extend your stay at any time, subject to
availability. No extra fees are charged for last minute bookings.
Payment must be made in full, in advance by bank transfer or credit/debit card (a 3% fee will be
charged for credit cards and American Express – £1 charge for UK debit cards). All prices quoted are
in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK
Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the
cardholder. Guests must be over 21 years old to make a booking with AJS Corporate Relocations.
Bookings for stays of 6 weeks or less must be paid in full at the time of booking (prior to occupancy).
Bookings for stays of more than 6 weeks are invoiced in 6-week blocks (42 nights). The first 6 weeks
are due for payment at the time of booking. The next invoice (for the next 6 weeks) is due for
payment no later than 28 days after check-in. Subsequent payments must be made every 28 days.

Holding Deposit
We reserve the right to take a holding deposit of £300 for any booking, this decision is made at our
discretion. In the event of this, a member of our staff will meet you and take all information required
upon arrival (arrival must be between 3pm – 7pm Mon-Fri, 3pm – 5pm Sat-Sun, photo ID and proof
of address must be provided).
Deposits are taken by way of a credit/debit card and is refunded once keys are returned and the
apartment is checked over for damages.

2. Cancellation Policy
All bookings are non-refundable, no refunds will be made for non-arrivals.
Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges
from your insurance company if you have taken out travel insurance. We strongly recommend that
clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to
treat any curtailment of your stay as a cancellation.
If We Cancel Your Booking
A booking may be cancelled if your credit/debit card bank has declined the payment under any
circumstances. We take no responsibility for any additional charges incurred by you or transactions
declined by your bank.
In exceptional circumstances it may be necessary for us (AJS Corporate Relocations) to cancel a
booking, in the event of this we shall make all reasonable efforts to offer a suitable alternative
within our property portfolio, if we cannot offer alternative accommodation, we will provide a full
refund for the dates we cannot accommodate.

3. Amendments to Bookings
If The Guest Amends a Booking
If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time),
we will make all reasonable efforts to comply with the request(s) however the guest will be charged
for any additional charges occurred. If the guest makes amendments to the booking once the stay
has commenced, we may not be able to comply with the request(s).

If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of
their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out
date. – We accept no liability for loss, damage or expense and cannot guarantee reimbursement of
any costs incurred. Similarly, in the event of keys not being returned upon check-out, we reserve the
right to charge guests for lock replacement, key replacement, building fob replacement, car park fob
replacement and any additional replacement charges in relation to the property.

If We Amend a Booking
AJS Corporate Relocations reserves the right to make any changes or amendments to any booking at
any time. If it is necessary to amend a booking, we would make every effort to allocate an identical
apartment, either in the same or a similar development, this may however not always be possible,
and another alternative may be offered. We are not obliged to provide any reimbursement or
compensation.

4. Facilities & Services
Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to
be moved within the apartment.
Services
We cannot be held responsible for failure or interruption of services within or outside of the
apartment or development building – this includes utilities, appliances and communications
(Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and
Heating).
We cannot be held responsible for inconveniences such as noise, access or supply of services caused
by engineering or repair works within or in another part of the property.
If there is an interruption to any services, once we receive notification, we will use all reasonable
efforts to rectify the issue within a reasonable period of time.
Facilities and services in common areas within the building (i.e. lift, door system) are the
responsibility of the building managers and not AJS Corporate Relocations.
We reserve the right to add or remove any of its services without prior notice.
We endeavour to have each apartment cleaned and ready for new guests by the check in time,
however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the
event of this, guests will be given access to the apartment from the check in time and the apartment
will be cleaned as soon as possible. No compensation will be given for this.

Broadband
Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We
cannot guarantee connectivity at any given time; however, we endeavour to maintain the hardware
and connection within all apartments. If there is a fault with the hardware provided (wireless router)
we will give support and maintenance. If the fault is deemed to be with the guest’s
hardware/devices, support will not be available. If the Broadband key/fob code is removed, taken or
lost upon check out you will be charged £50 for a replacement.

Extra Beds
A travel cot can be provided and delivered to the apartments at an extra cost (agreed at the time of
booking). This must be booked at least 5 working days prior to arrival. We cannot guarantee
availability at short notice and cots can only be delivered within office hours (9am-5pm Monday-
Friday). Cot beds are only provided for infants aged 12 months and under you must supply your own
bedding, pillow and duvet for the cot.

Extra Linen
Extra bed linen can be provided at a cost of £25.00 per set. Extra towels can be provided at a cost of
£15.00 per set. Extra linen must be ordered within office hours (9am-5pm Monday-Friday) and can
only be delivered within these hours.
Maid Service
A weekly maid service is provided for stays of 2 weeks or more. This service includes cleaning the
apartment and refreshing the bed linen and towels.

Emergency Call Outs
The emergency number is provided to give guests a direct line to a maintenance manager out of
office hours, this number is only to be used for emergencies (Flood, Fire, Power Cut, and Lost Keys).
If the number is used for any non-emergency reason, we reserve the right to charge the guest a call
out fee of £150.00.
Luggage & Mail Storage
We do not provide any storage facilities for luggage or personal belongings, including post or
packages. We cannot under any circumstances accept any of these items. We do not provide keys to
the apartment post boxes, the post boxes are checked regularly and if requested, post will be
delivered to the apartment, otherwise it is returned. There is no mail forwarding service if the guest
has checked out already.

5. Number of Occupants
The number of persons permitted to occupy each apartment is limited to the number of beds (IE a 1
bed sleeps 2-4, a 2 bed sleeps 4-6). The apartment cannot be re-let/sublet to any other group/party
under any circumstances.
Under no circumstances may more than the maximum number of persons specified in the
apartment description occupy the apartment. We reserve the right to refuse admittance or
terminate the stay in the apartment to the hirer and their party if they are in breach of this
condition.

6. Check-in, Check-out & Return of Keys and all Parking Permits Returned
Check-in is from 3.00pm. Check-out is by 11am.
All keys, parking, building fobs and parking permits must be returned by 11 am into post/letter box
of the numbered property.
LOST, DAMAGED OR NON-RETURNED PARKING PERMITS WILL BE CHARGED AT £25 EACH.
LOST, DAMAGED OR NON-RETURNED KEYS WILL BE CHARGED AT £40
LOST, DAMAGED OR NON-RETURNED ELECTRONIC PARKING FOB WILL BE CHARGED AT £100
LOST, DAMAGED OR NON-RETURNED DOOR SENSOR FOB WILL BE CHARGED AT £100
LOST PARKING PERMITS WILL BE CHARGED AT £100 PER PERMIT
If there is a delay in departing, AJS Corporate Relocations reserves the right to charge for an
additional night’s stay for every day the keys are not returned (in the case of long-term bookings, the
guest will be charged until the end of the next payment cycle). If a parking permit is not returned by
11am on the day of departure, a fine will be charged. Similarly, in the event of keys not being
returned, we reserve the right to charge guests for lock replacement, key replacement, building fob
replacement, car park fob replacement.
In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we
reserve the right to remove all persons and property from the apartment.
Any items left in an apartment past the agreed departure time are left at the owners’ risk – we
accept no responsibility for these items and reserve the right to remove and store them. Lost
property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost
property can be posted back to you at your own cost with prior agreement and AJS Corporate
Relocations will not accept any liability for any items that go missing.
All guests are given one set of keys (and fobs etc.), unless a second set is pre-arranged when
booking. Second sets can be arranged after check-in, but this is at the discretion and availability of
the AJS Corporate Relocations management.

7. Damages to Apartment & Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking, in the event of damages to
the apartment these card details will be used to charge the appropriate fines. We reserve the right
to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under
these conditions.

The apartments should be left in a reasonable state on departure, if (at our absolute discretion) we
consider additional specialist cleaning is required (for example carpet cleaning to remove a stain),
we will charge an additional fee of £150.00. When the duration of the booking is in excess of 28
days, a discretionary final cleaning charge of up to £150 may be charged if an apartment is deemed
unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in Addition
to the costs of cleaning and repair.
We reserve the right to Charge £150 (in addition to the general cleaning charges) for specialist
cleaning to an apartment and/or its contents where it is left in an exceptionally bad condition or if
we believe smoking has taken place in the apartment.
Damages: Damages to the apartment or contents must be paid in full by you. In the event of any
breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or
telephone immediately or within 10 days of your Departure, providing a detailed breakdown of the
damage and where possible a cost of rectification. Where possible, photographic evidence will also
be supplied. It is your responsibility to check all items & that there is no damage to these items.
Condition reports can also be provided at the beginning and at the end of the accommodation
period if requested. Nothing in these terms and conditions limits or excludes our liability for death or
personal injury resulting from our negligence or for any damage or liability incurred by you as a
result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.
Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of
goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use,
loss of Corruption of data or information, or any special, indirect, consequential or pure economic
loss, costs, damages, charges or expenses. If you are booking for, as or on behalf of a business or
business employee, that business shall indemnify us Against all liabilities, costs, expenses, damages
and losses (including any direct or indirect consequential Losses, loss of profit, loss of reputation and
all interest, penalties and legal and other reasonable Professional costs and expenses) suffered or
incurred by us arising out of or in connection with your, or Your businesses, breach or negligent
performance or non-performance of these terms and conditions.
If you Are booking for, as or on behalf of a business or business employee, our total liability in
contract, tort (Including negligence or breach of statutory duty), misrepresentation, restitution or
otherwise arising in Connection with the performance or contemplated performance of your
booking shall be limited to the fees Paid to us under your booking. We shall not be liable for any
failure or delay in performance of our obligations which results directly or Indirectly from any cause
or circumstance which is beyond our reasonable control, including (but not Exclusively) act of God,
outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of Any
government or authority (including but not limited to refusal or revocation of any license or
consent),
Fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service
(including but Not limited to electricity, gas, water or telecommunications), renovations undertaken
at the property, strikes, lockouts or boycotts, embargo, blockade.
Other than in relation to death or personal injury caused by our negligence, or any other liability that
by law Cannot be excluded or restricted, our liability to you in relation to these conditions is limited
to the higher of (i) (GBP) £1,000; and (ii) the value of the booking made with us.

Car Parking:
Each apartment has 1 free parking bay only however we can provide 2 where possible (Parking
permits will be provided where required), (Other options are on-street parking and multi-storey paid
car parking); the space will be available from 3:00pm on the day of arrival and must be vacated by
10:00 am on the day of departure unless otherwise agreed in writing at the time of the booking with
AJS Corporate Relocations serviced apartments. All additional cars must be parked in the nearby pay
& display parking areas.

On departing:
Parking Permits must be returned on day of departure by 10:00am, if the parking permits are not
returned by 10:00am on the day of departure, we at AJS Corporate Relocations reserve the right to
charge a £100 fee for each permit not returned.
If there is a delay in departing, then AJS Corporate Relocations reserves the right to charge for an
additional night’s stay/s.
If vehicles have not been removed by 10:00am on the day of departure then additional car parking
Charges will be payable of £15.00 per hour.
If vehicles have not been removed by 3:00pm on the day of departure then we reserve the right to
clamp Vehicles and a charge of [£200] will be payable to release the clamp If a clamp is forcibly
removed then a charge of [£200] will be payable plus the cost of repairing or replacing, the damaged
clamp all vehicles and their contents are left entirely at their owner’s risk. We will not be liable for
the theft of or damage to your vehicle or its contents. A gate/barrier is located at the entrance to the
onsite car park, and we ask that all guest ensure that this gate is always closed securely behind them
at all times. Although all endeavours are made to ensure that the car park entrance gate remains
shut at all times, AJS Corporate Relocations holds no responsibility for the entrance gate being left
open.

Within 14 days of any deduction of any additional charges from a debit / credit card, we will provide
you by e-mail or otherwise with a breakdown of the additional charges. In relation to any additional
charges. The hirer is responsible for taking all reasonable care of the property and its contents. The
property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire
period. Except in the case of normal wear and tear. The hirer will be responsible for making good any
damage to the apartment or its contents which has occurred due to negligence, wilful damage or
irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage
must be reported, without delay, to our office. The cost of the repair or replacement must be paid to
AJS Corporate Relocations. Should an apartment require a deep clean due to misuse or smoking then
an additional charge of up to £150.00 will be incurred by the guest. The hirer is responsible for
booking undertakes that no person will suffer anything to be done which would Endanger the policy
of our insurers in respect of the apartment and its contents which might make the same void or
avoidable.

8. Liability
We cannot be held responsible for any theft and/or damage of your personal belongings during your
stay in any apartments booked. Therefore, you are advised to ensure you have appropriate
Insurances in place. All warranties, conditions and other terms implied by statute or common Law or
otherwise are, to the fullest Extent permitted by law, excluded from any contract with us and these
conditions shall apply in their place. We regret that we cannot accept liability for any loss, damage or
additional expense where the booking needs to be altered or cancelled or we are unable to perform
our contractual obligations as a result of events of ‘force majeure’. In these Booking Conditions
‘force majeure’ means any event which could not have been reasonably foreseen, or the
consequences could not have been reasonably avoided, by us or the suppliers of the relevant
services in question, even with the exercise of all due care. Such events may include war or threat of
war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse
weather conditions and all similar other events outside our or the relevant suppliers’ control.
Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.

9. Law & Jurisdiction
These conditions and terms of contract and all matters arising there from are subject to the Law of
England and Wales and in the event of dispute; the client will be subject to the exclusive jurisdiction
of the courts of England and Wales.

10. Termination by AJS Corporate Relocations
AJS Corporate Relocations has the right to terminate a booking at any time on the grounds of
partying, group gatherings, playing loud music, general nuisance behaviour, abusive to staff or other
guests/residents, nudity in communal areas, mistreatment of the apartment and apartment block,
double bookings, declined payments/deposits, ID’s not matching, none payment or criminal activity
on the part of those occupying the apartment or their guests. In such circumstances, AJS Corporate
Relocations is not obliged to provide or locate alternative accommodation. The period of notice is at
the discretion of AJS Corporate Relocations. If AJS Corporate Relocations team has found guest/s to
be partying, having unauthorised group gatherings, playing loud music, general nuisance behaviour,
abusive to staff or other guests/residents, nudity in communal areas, mistreatment of the apartment
and apartment block, then AJS Corporate Relocations reserves the right to remove guests from the
apartments with immediate affect and without warning. Local Authorities, the Police and onsite
security services will be notified of the misconduct. If found conducting the above activities, deposits
will not be refunded back to the guest and AJS Corporate Relocations reserves the right to charge an
additional £500 for the inconvenience. Furthermore, AJS Corporate Relocations will not refund the
amount paid for duration of the entire stay.

11. Injury or Loss
AJS Corporate Relocations cannot be held responsible for any personal injury to any guests while in
one of our apartments. Nor can we be held responsible for loss or damage to any personal effects
arising at the accommodation. Neither we, nor our representatives, can be held responsible for any
circumstances beyond our control including, but not limited to, mechanical breakdown, illness or
failure of any Public service supply.

12. Rights of Access
Representatives of AJS Corporate Relocations or their subcontractors have the right of access to the
property at any time, with due regard to the convenience of the hirer, for the purpose of inspection
of the property and to carry out any essential repair or maintenance work.

13. Pets
Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any
infringement of this rule. AJS Corporate Relocations Management has the right to terminate your
stay, if they deem such behaviour has occurred. In the event of such a breach, no refund will be
made if such behaviour is deemed to have occurred. A surcharge of £350 will be made if evidence of
pets is discovered in the apartment.

14. Smoking
Smoking is not permitted in the apartments as it illegal or in the internal communal areas of the
apartment blocks as this is illegal. The apartments have smoke detectors therefore smoking will
trigger the fire alarm. Smoking is permitted on external balconies where present in an apartment
only. A surcharge of £350 will be made if evidence of smoking is discovered in the apartment.

15. Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that you are not
entirely satisfied with the service offered, you should notify any complaint To our office within 24
hours after departure to AJS Corporate Relocations by email to info@ajsrelcations.com. We will take
all reasonable steps to settle the problem. AJS Corporate Relocations shall not have any liability for
any complaint submitted after the completion of the rental period.

16. Information
All information supplied by AJS Corporate Relocations, is given in good faith and is based on
information available at the time. All reasonable measures have been taken to ensure the accuracy
of any statement made either in writing or otherwise, but AJS Corporate Relocations is not liable for
any variation however caused. AJS Corporate Relocations have the right to add or remove any of its
services or facilities without prior notice.

17. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due, from day to
day, until the date of payment, at a rate of 5% above Barclays PLC Bank base rate in force at the time
and shall accrue at such a rate after, as well as before any judgement.

18. Security of Tenure
All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are
created, they are exempt from security of tenure under the Rent Act. AJS Corporate Relocations
reserves the right to access the apartment and or terminate your stay at any time without prior
notice if it deems necessary.

19. Usage & Nuisance Behaviour
The apartments cannot under any circumstances be used for partying, gatherings, playing loud music
or general nuisance behaviour. Only paying guests who have booked to stay at the apartment are
permitted. Guests must have regard for other occupants in the building. AJS Corporate Relocations
Management reserve the right to terminate your stay if they deem such behaviour has occurred. In
the event of such a breach, no refund will be made, if such behaviour is deemed to have occurred,
an additional fee of £500 will be charged. An additional fee of £150 will be charged for any extra
cleaning to the apartment. The number of people permitted to occupy each apartment is limited to
the number of beds. In some apartments extra beds can be provided and this will be at an extra
charge to be agreed at the time of booking. We do not accept bookings for hen/stag & group
bookings or large gatherings. Group bookings will be required to give a reason of their stay and ID’s
must be provided before check-in for record keeping. If ID’s are not provided upon request, AJS
Corporate Relocations reserve the right to cancel the booking. If the booking is allowed and guests
are found to be holding parties or large unauthorised gatherings of any kind, you will be evicted
immediately with no refunds due & a fee of £500 will be charged.
Use of the apartments for any behaviour deemed by the management of AJS Corporate Relocations
to be inappropriate or illegal will result in the immediate eviction of all guests without refund,
warning or notice, where necessary, reporting to the Police for further investigation.

20. Apartment Specification
Reasonable care has been taken that the content of our website and online travel agents (and/or
other means of promotion or advertising) is correct but it is subject to amendment at any time
without notice. All content on our website and other online travel agents (and/or other means of
promotion or advertising) is published in good faith. We do not warrant that the content of our
website (and/or other means of promotion or advertising) accurately or completely describe any of
the apartments. Our web site may link to other web sites and we are not responsible for the data
policies, content or security of these web sites. You should note the following points about
apartments:
* Apartments are individual and vary in style, size and layouts so furnishing details are not uniformly
standard. Although accommodation and location are confirmed in advance, the exact apartment
cannot be guaranteed prior to arrival and can be subject to change at any time;
* Our website (and/or other means of promotion or advertising) may contain a plan of the layout of
the apartment. The plan will only be a general representation of the accommodation. Actual unit
size, design, fixtures, furnishings and facilities may vary from those shown on the plan; We AJS
Corporate Relocations have the right to add or remove any of its services or facilities without prior
notice.
* The number of people permitted to occupy each apartment is limited to the number of beds. In
some apartments extra beds can be provided and this will be at a charge to be agreed at the time of
booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse
access to the accommodation and reserve the right to charge for additional apartments;
* You and your party must comply with any rules and regulations set by us. We recommend that you
take time to familiarise yourself with the safety procedures in the apartments, the building and local
area, paying particular attention to fire evacuation details and security;
* You and the other members of your party are responsible for payment of rental, any charges made
for use of facilities, such as additional laundry services, and for any other fees levied by us for the
use of amenities;
* Where internet or broadband connectivity is available, you agree to use such services in a
responsible manner and not for any illegal purpose.
* We shall use reasonable endeavours to retain any items left in apartments for up to 2 weeks after
the guest’s departure date. Please email info@ajsrelocations.com for enquiries relating to any lost
items.
*For further information on individual apartments please email: info@ajsrelocations.com

21. Discount/Promotional Codes
All promotional codes promoted and distributed by AJS Corporate Relocations via
web/email/print/phone are subject to change/expiry/refusal at any time. AJS Corporate Relocations
 reserves the right to change/refuse the details of promotions without notice.
All valid promotions/discounts are added to the order before payment when booking; this allows
clients to see whether or not the promotion has been added to the order. AJS Corporate Relocations
Serviced Apartments cannot apply discount/promotional codes for bookings over the phone or after
the order has been placed.

22. Included As Standard
AJS Corporate Relocations often provide toiletries & condiments on arrival, these are complimentary
and provided at the discretion of AJS Corporate Relocations Serviced Apartments. Toiletries,
condiments etc. will not be replenished throughout the stay; it is not the responsibility of AJS
Corporate Relocations to provide such items.
As standard, AJS Corporate Relocations will often (but is not obliged to) provide the following on
arrival; Sample of washing up liquid/tablets, one toilet roll per bathroom, one dishwasher tablet, one
jay cloth, one bin bag, selection of toiletries, complimentary condiments.
Storage cupboards
These are for staff use only, any items removed from the cupboard will be charged at £3.00 per item
to the guest/s. All items are stock checked after every visit.

23. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full
by the hirer and all persons in the party. Payment of deposit and/or Apartment fee also indicates
acceptance of these Terms and Conditions.
Upon reading these Terms & Conditions, the guest must reply by email to info@ajsrelocations.com
to indicate that they have read and accept the terms & conditions outline on this document in order
to confirm the booking. AJS Corporate Relocations reserve the right to cancel bookings if Term &
Conditions are not read and accepted before and after the booking and prior to the check in date. If
you have any have any questions or require further clarification about the terms outlined please
contact us at info@ajsrelocations.com and we will be more than happy to answer your queries